Prescription Ordering Direct (POD) service. 

Now Live!

The quickest way to order your medication is through our POD telephone service.

Telephone Requests

To order your medication telephone the POD service on 01782 432469.

You can call the POD Service between 9am and 4pm Monday to Friday excluding Bank Holidays.

You can order medication, raise a medication query, request an alternative medication or request an early supply due to holidays etc.

You can order your medication up to a maximum of 10 days in advance.

Our call handlers are working extremely hard to answer all calls as soon as they possibly can. Your patience and understanding is appreciated. If you can, please Telephone the POD Service team and keep the practice phone lines for patients who need them most.

Our dedicated and fully trained prescription clerks can deal with your prescription request and any queries that you may have. They will make sure you have the correct quantity of medications, reducing the amount of waste generated.

If your request is urgent (required within 24 hours), then please call the Practice directly.

Online service – Now Available

A brand-new online Prescribing Ordering Direct (POD) webform has been launched for our practice. In addition to the current phone service provided by the POD team, an online prescription ordering webform is available so patients can order their repeat prescriptions quickly and easily online, with just a few clicks of a button.   

This webform can be accessed 24 hours a day with a smartphone, tablet, or personal computer at the following link: Prescription Ordering Direct Service Request Webform 

Emailing your prescription requests

The POD Service does NOT accept email requests but you can still email the practice team at [email protected] 

Provide all of the information below, to enable us to deal with your order in full first time. We need this because the team does not store or hold personal data, so will need this information each time to process your request.

Information our team will need

  • Registered GP practice:
  • Full name:
  • Date of birth:
  • First line of address:
  • Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
  • How many days of each medication you have left:
  • Nominated pharmacy:
  • Your contact number:

If you are ordering on behalf of someone else, you also need to provide the following information:

Your name:

Your relationship to the patient:

Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within a maximum of 7 days.

If the team need to contact you with any questions about your request, they will use the contact number you have provided. If they are unable to contact you, a reply email will be sent.

The email inbox is monitored Monday to Friday (exc. bank holidays) between 8.30am and 5pm.

NHS App

You can still order your prescriptions via the NHS APP.  The app can be accessed 24 hours a day with a smart phone, tablet or personal computer.