In the first instance, complaints should be made to the Practice Manager. In more serious cases, you may be requested to put the complaint in writing however if you are unable or prefer not to do this yourself or if you feel that you need some help with this then please discuss this with the Practice Manager. As a patient, you have the right to be treated in a courteous and non- discriminatory manner. Your requests will be dealt with efficiently.
If you feel that you cannot approach the practice you can contact by post:
NHS England
PO Box 16738
Redditch
B97 9PT
Email: england.contactus@nhs.net
Telephone: 0300 311 22 33
If a complaint remains dissatisfied at the end of the Practice complaints process you then have the right to request an independent review. The complainant must do this through the Health Authority by writing to the above address within 28 days requesting an independent review. Ultimately complaints have the right to refer complaints to the NHS Commissioner Ombudsman.
Post:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP Email: phso.enquiries@ombudsman.org.uk
Telephone: 0345 015 4033