Appointments

Urgent appointments

To request an urgent on the day appointment:

  • phone us on 0300 123 0903, Monday to Friday from 8am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am

Routine appointments

To request a routine appointment:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your online services account
  • phone us on  0300 123 0903, Monday to Friday from 8am to 6pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Where possible a home visit should be requested before 10am. The request is forwarded to the doctor at the end of the surgery. He/she will then contact the patient to assess the situation and need for visit.

GP Enhanced Access

The Extended Hours Service is additional appointments for patients who wish to attend outside of core/usual GP Practice hours. It  has more appointments with GPs, ANP’s, Nurses, Paramedics and Healthcare’s available in Longton and Meir, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.
Appointments are available from 6.30pm–8pm, weekdays and from 9am to 5pm on Saturday, excluding bank holidays. Appointments must be booked in advance.
 Anyone registered with a GP practice in Meir Primary Care Network. – Adderley Green Surgery, Willowbank Surgery, Dr Miles, Dr Borse, Trinity Medical and Meir Park & Weston Coyney Practice.
Contact your GP practice in the usual way to request an appointment. If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Hours Service, if this is right for you.
If your practice is closed and you need a GP, please contact the out-of-hours service NHS 111. They will also be able to book an appointment for you with the GP Extended Hours Service. Please note that your consent will be required in order for an appointment to be booked for you.
For further information or how to book an appointment online please visit the link: Log in to Patient Access , use NHS APP or ask at your GP practice.
If urgent care is required please call ‘111’ for further advice. If your need is life threatening, please go to A&E or call 999.
For support with the management of minor ailments, please contact your local pharmacist or visit the NHS Choices website or Health Help Now
You will be seen by experienced GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.
Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.
Further information about how we use your medical record is available on your GP’s website.
If you need to cancel the appointment when your surgery is closed, please call or text 07523273146 or call your own surgery during opening hours and leave a message stating your name and the time and date of your appointment with the GP Extended Hours Service.  Please try to cancel with as much notice as possible.
Last month we offered 614 appointments, 91% were booked and 476 patients attended their appointments. This equates to 15% of patients not attending booked appointments. Please try to cancel if you cannot attend.
The service is located within Adderley Green Surgery on Saturdays and Meir Primary Care Centre on Thursdays – all other appointments are online, telephone or video consultations.